Employment Opportunities

QUALIFICATIONS: 

Required: Equivalent to Bachelor’s degree in biological sciences, ecology, natural resource management/analysis, environmental studies, planning, or a closely related field and seven (7) years of professional experience in natural resource management, wildlife management, or regional conservation program planning and implementation.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Leads and manages the day-to-day operations of the RCA’s permitting compliance team, including supervising compliance team staff.
• Plans, organizes, and oversees consistency of JPR/HANS applications for development projects and other permitting-related applications and documents with MSHCP requirements. Tasks include drafting, reviewing and approving MSHCP findings for proposed projects.
• Resolves sensitive issues relating to MSHCP permitting-related activities; advises RCA Right of Way staff on land acquisition as determined by JPR/HANS review and rights-of-way/easements; acts as liaison with public agencies and private entities; provides technical advice, information, and materials for use by legal counsel in court actions.
• Advises and provides guidance to staff from Permittee planning departments, applicants and their consultants and stakeholders from other public agencies and organizations on MSHCP implementation.
• Drafts and updates policies and procedures relating to the implementation and administration of the MSHCP in keeping with federal, state, and local laws and regulations.
• Assists the RCA Deputy Director and RCA Director in developing strategies to continuously improve compliance management and process efficiencies.
• Prepares, analyzes, and evaluates a variety of contracts and other agreements with as-needed support from legal counsel.
• Makes presentations to the RCA Board, committees, the RCTC Commission, other governmental agencies, and at staff meetings; provides assistance and input at various regional, state, and local public meetings to address regional conservation and MSHCP
• Researches and responds to inquiries and requests in support of public inquiries and of senior management staff relating to regional conservation and MSHCP permitting compliance issues.
• Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with staff on performance issues; recommends discipline to the Deputy Director and/or Director; and recommends appropriate service and staffing levels.
• Oversees the development of consultant requests for proposals and qualifications for professional services to support MSHCP permitting compliance activities; evaluates proposals and recommends project award; negotiates consultant contract scope, schedule, and cost, and recommends approval of contracts; develops and reviews contract terms and amendments; ensures contractor compliance with established standards and specifications and time and budget estimates; reviews and updates deliverables; coordinates and reviews contract billings; and, analyzes and resolves complex problems that may arise.
• Provides a high level of customer service to the public, vendors, contractors, and RCTC staff.
• Manages, coordinates, and completes other special projects as assigned.
• Performs other duties as required.

KNOWLEDGE OF:

• State and federal endangered species acts and other local, state, and federal environmental laws, regulations, and standard practices; CEQA, NEPA, Clean Water Act (404, 401), California Fish and Game Code, and other applicable state and federal regulations and guidance.
• Knowledge and experience working with the Western Riverside Multiple Species Habitat Conservation Plan is highly desirable.
• Principles and practices of budget development and administration, contract administration, and sound financial management policies and procedures.
• Principles of project management.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing RCA and RCTC in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and RCTC staff.

ABILITY TO:

• Manage MSHCP and related regional conservation activities and special projects involving politically sensitive issues and participation by diverse and varied interests.
• Work within a permitting regulatory framework.
• Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures.
• Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
• Evaluate and develop improvements in operations, procedures, policies, or methods.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Analyze, interpret, summarize, and present technical information and data in an effective manner.
• Effectively represent the RCA and RCTC in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

PHYSICAL & ENVIRONMENTAL ELEMENTS:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

This is primarily a sedentary classification and the employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. The employee interfaces with staff, management, other departmental representatives, transportation and government officials, business representatives, and the general public in explaining RCTC policies and requesting and providing information.

QUALIFICATIONS: 

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Required: Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, information systems technology; software and computer systems technology, or a closely related field and six (6) years of increasingly responsible professional computer and information systems experience in a 24/7, mission critical revenue-generating business enterprise, including three (3) years of supervisory experience. Prefer experience operating or maintaining Electronic Toll Collection systems and/ or Intelligent Transportation Systems.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Develop Express Lane technology strategies, processes and policies.
• Manages all technical aspects of the Express Lanes roadside toll collection systems including field equipment hardware and software, signage and communications networks.
• Plans, manages, facilitates and oversees toll equipment operational requirements and enterprise system requirements for services provided by private contractors and consultants or for work performed directly by RCTC employees.
• Participates in the development and implementation of goals, objectives, policies, and priorities in support of the effective and efficient operation of the Commission’s tolling facilities.
• Facilitates and collaborates with private contractors and consultants or internal technology staff on the design, development, testing, release and maintenance of tolling system equipment; recommends and oversees the establishment and maintenance of service levels in keeping with RCTC’s requirements and expectations; recommends and administers standard operating policies and procedures.
• Facilitates and collaborates with private contractors and consultants or internal technology staff on identifying, analyzing and documenting enterprise system integration requirements and resulting software/system solutions in support of the Toll Program and Finance Departments; recommends and administers standard operating policies and procedures.
• Ensures the development, standardization, implementation and maintenance of systems, documents, processes and procedures resulting in critical systems being secure, operational and continuously available 24x7x365 tolling operation.
• Develops, implements, monitors and updates, independently or through private contractors and consultants a Disaster Recovery Plan ensuring the ongoing operations of the tolling facilities.
• Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of tolling equipment and enterprise system integration policies and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities for improvement and makes recommendations to the Toll Operations Manager.
• Liaisons with the Finance Manager/Controller to ensure that complete, accurate and timely information is provided to the Commission’s Enterprise Resource Planning (ERP) System resulting in full and accurate accounting and financial records; works with private contractors, consultants or internal technology staff during the planning, installation and testing of new releases and system enhancements; provides support troubleshooting software problems as they pertain to tolling system and ERP integration; coordinates their resolution with private tolling contractors, consultants and/or vendors.
• Participates in the identification and evaluation of private contractors, consultants and vendors; develops evaluation criteria and materials; performs price/cost analyses and assess the quality and suitability of proposed service contractors; recommends modifications as needed.
• Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees on performance issues; recommends discipline to the Toll Operations Manager.
• Confers with and advises private contractors, consultants and vendors to resolve vendor and contractor issues and to ensure contract compliance and conformance to applicable laws.
• Provides highly complex staff assistance to the Toll Operations Manager; develops and reviews staff reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards.
• Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to assigned programs, policies, and procedures, as appropriate.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the fields of tolling equipment and systems technology and enterprise systems integration; researches emerging products and enhancements and their applicability to RCTC needs.
• Monitors changes in regulations and technology that may affect assigned functions and operations; implements policy and procedural changes after approval.
• Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and report’s findings and takes necessary corrective action.
• Performs other duties as assigned.

KNOWLEDGE OF:

• Administrative principles and practices, including goal setting, tolling equipment and technology development, implementation, and evaluation, and project management.
• Principles and practices of tolling systems architecture and components including single lane and multi-flow lane system sensing technologies
• Principles and practices of enterprise systems, transaction framing logic, transaction processing and data flows
• Financial database management software and the application to finance and accounting programs, including report writing and basic SQL.
• Software design, development and maintenance. System development life cycle requirements including requirements analysis, design, development, testing, implementation; monitoring and maintenance
• Conceptual and implementation background with Client/Server architecture; web development; SQL databases; LAN/WAN technologies; routing protocols; server technologies; virtualization technology; storage technologies; Security and Access Management applications.
• Microsoft Operations Systems.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Organization and management practices as applied to the development, analysis, and evaluation of accounting and finance programs and operational needs of the assigned department.
• Recent and on-going developments, current literature, and sources of information related to the tolling technology and enterprise system integration.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing RCTC in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organization.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and RCTC staff.
• Job site and live traffic operation safety practices.

ABILITY TO:

• Recommend and implement goals, objectives, and practices for providing effective and efficient accounting and finance services.
• Provide detailed cost-benefit analysis for improvement or maintenance recommendations.
• Manage and monitor complex projects, on-time and within budget.
• Be on-call for after-hours activities.
• Manage toll system operations during emergency situations.
• Effectively operate in a matrix-style organization.
• Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures.
• Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
• Evaluate and develop improvements in operations, procedures, policies, or methods.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Analyze, interpret, summarize and present technical information and data in an effective manner.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Effectively represent the department and RCTC in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

PHYSICAL & ENVIRONMENTAL ELEMENTS:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  This is primarily a sedentary office classification although standing in and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

This is primarily a sedentary classification and the employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. The employee will be required to make frequent field visits to the Express Lanes; performing oversight of work in live traffic operations. The employee interfaces with staff, management, other departmental representatives, transportation and government officials, business representatives, and the general public in explaining RCTC policies and requesting and providing information.

QUALIFICATIONS: 

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Required:

Equivalent to graduation from an accredited four-year college or university with major coursework, or a closely related field and a minimum of five (5) years of increasingly responsible professional experience in managing projects and managing highway and facility maintenance. Experience with management of traffic operations centers is preferred but not required.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Plans and coordinates the maintenance of the Express Lanes and Toll Operations buildings.
• Performs analysis related to toll building and roadway maintenance and repair.
• Participates in the development and implementation of goals, objectives, policies, and priorities for toll programs.
• Serves as primary contact for incident management and communicates incidents according to Express Lanes incident management communication plan.
• Oversees operation of traffic operations centers ensuring contract staff adheres to standard operating procedures and effective communication with stakeholders.
• Works with RCTC multi-modal department to contract for Freeway Service Patrol (FSP) services; oversees FSP services and provides detailed reports on FSP activities for the Express Lanes.
• Serves as the point of contact for building tenant issues, addresses issues, and communicates timing of repair with the tenant.
• Maintains concise records of all maintenance and roadway operation activities and provides accurate and detailed reports of such activities.
• Attends contractor and project sponsor meetings; determines possible impacts to the express lanes; establishes permitted closure windows; coordinates closures with RCTC Traffic Operation Centers, external affairs and project teams; tracks revenue owed due to closures and coordinates invoicing for revenue reimbursement.
• Coordinates janitorial services and other maintenance contractors with RCTC Facility Administrator.
• Manages building access systems where provided by Toll Operations and coordinates building access with others when the building access system is provided by others.
• Ensures compliance with Building Owner Association CC & Rs.
• Oversees roadway improvement and sign design with consultant and Caltrans designers and engineers.
• Manages Caltrans encroachment permits and other permits required to perform required maintenance.
• Ensures compliance with city ordinances and regulations, Americans with Disabilities Act (ADA) requirements at buildings, and Caltrans maintenance standards and roadway operations practices.
• Serves as the point of contact with the Board of Association for the Corporate Terrace Circle Buildings.
• Manages maintenance of department vehicles.
• Develops and trains others on roadway safety programs.
• Develops scope of work, technical requirements, key performance indicators (KPIs) for requests for proposals; evaluates proposals and recommends project award; develops and reviews contract terms and amendments; directs contractors’ work and ensures compliance with RCTC standards and specifications and time and budget estimates; reviews and updates deliverables; analyzes and resolves complex problems that may arise.
• Prepares staff reports, memos, and presentations for review by the Toll Operations Director and other RCTC management. Presents reports to various commissions, committees, and boards.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of operations and maintenance; research emerging products and enhancements and their applicability to RCTC needs.
• Monitors changes in laws, regulations and practices that may affect facility access and maintenance practices.
• Performs other duties as required.

KNOWLEDGE OF:

• Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management.
• Organization and management practices as applied to the development, analysis, and evaluation of maintenance programs.
• Planning practices for developing short and long-range maintenance plans.
• Principles and practices of project management, facility maintenance, highway maintenance, traffic operations centers, incident management, and safety programs.
• Methods to effectively communicate to different audiences using different channels and methods.
• Principles and practices of budget development and administration, contract administration, and sound financial management policies and procedures.
• Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures related to assigned areas of responsibility.
• Recent and on-going developments, current literature, and sources of information related to highway and building maintenance.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing RCTC in contacts with governmental agencies, project sponsors, contractors, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of service to building tenants.

ABILITY TO:

• Manage and monitor complex programs and projects on-time and within budget.
• Respond to follow protocol and plans during emergency situations.
• Be on-call for after-hours activities.
• Manage maintenance and traffic operations programs.
• Manage contracts and direct contract staff.
• Write scopes of work and technical requirements.
• Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures.
• Read and comprehend as-built drawings.
• Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
• Develop detailed plans and standard operating procedures.
• Prepare clear and concise reports, plans, correspondence, policies, procedures, and other written materials.
• Analyze, interpret, summarize, and present technical information and data in an effective manner.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Effectively represent the department and RCTC in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate modern office equipment including computer equipment and specialized software applications programs.
• Effectively communicate to different audiences using different channels and methods.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

PHYSICAL & ENVIRONMENTAL ELEMENTS:

While performing the duties of this class, an employee is regularly required to communicate, in person and by telephone; utilize office equipment; and reach with hands and arms while determining specifications or training and performing trade work.  An employee is also required to assimilate written materials relevant to the position.

In addition, while performing the duties, employees of this class are regularly required to engage with effective communication skills; interpret schematic data; interpret financial and statistical data, information and documents; analyze and solve problems; use math and apply mathematical reasoning and abstract statistical concepts; observe and interpret people and situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact effectively with staff, Commissioners, and others encountered in the course of work.

Ability to work in a standard office environment as well as dirty, dusty, odorous environments, on construction sites, in confined spaces, or roofs in the course of inspecting and monitoring the work of construction crews and/or staff.

Work is performed in and around traffic.