The Human Resources Department creates, encourages, and maintains an environment that supports, develops and sustains the wellbeing of RCTC’s employees. This is accomplished by being a knowledgeable, approachable, and professional resource in providing quality services in the areas of employee relations, benefits, recruitment and retention, organizational development, compensation, and human resource information management. Human Resources develops and communicates sound policies and procedures that balance the needs of employees and the needs of the Commission while ensuring compliance with federal and state law. RCTC implements human resource best practices and innovative solutions while providing a high quality service, efficiency, employee growth and enrichment. The Human Resources Department maintains a dedicated focus on customer service and continuous improvement and is committed to fostering an environment that sustains RCTC’s collaborative and entrepreneurial culture.

WORKING AT RCTC


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CAREERS


Current job opportunities.

Contract Full-Time w/ Full Benefits
Salary Range: $14,028- $18,938 per month effective July 1, 2021
Application Deadline: Open Until Filled

QUALIFICATIONS:

Required: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

Completion of a Bachelor’s degree in civil engineering, transportation engineering, or a closely related field and ten (10) years of progressively responsible experience in transportation project and program delivery and management is required, with at least five (5) years in a management capacity.

  • Other Desirable experience: Caltrans project development experience (PA/ED, PS&E, and Construction)

Licenses:

  • Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.
  • Possess and maintain a valid registration as a Professional Engineer by California Board for Professional Engineers and Land Surveyors.

The Riverside County Transportation Commission (RCTC/Commission), established through California State law, oversees funding and coordination of all public transportation services within Riverside County.  The Commission’s responsibilities have grown in the 41 years since its inception from coordinating highway and transit planning and identifying projects for state and federal funding to responsibility for all aspects of region-wide planning for Riverside County’s mobility and operating toll facilities.  Join an amazing team at RCTC and help plan and deliver transportation solutions!

GENERAL DESCRIPTION: Under general direction, plans, organizes, and manages delivery of complex projects from the environmental phase through design and construction; supervises the work of project management staff, support staff, and consultants; represents RCTC in meetings and presentations; manages project budget, schedule, and scope; performs other related work as necessary. This position is a contract position with a multi-year, defined term that will potentially be extended based on the needs of RCTC.

This is a senior program management classification that manages all activities related to project delivery. Incumbents independently manage complex transportation (highway or rail) improvement projects that involve contact outside of the agency and multiple stakeholder interests on complex and/or politically sensitive issues, require a high level of technical expertise and acumen in support of management and/or Commission priorities, strategic initiatives, and directives, and are of high visibility and sensitivity to RCTC in areas of its core business initiatives. Incumbents serve as a technical expert in transportation project management; research, analyze, and develop solutions to a wide range of issues; participate as a member of the management team in agency planning discussions related to assigned area of responsibility; and demonstrate independent judgment in selecting methods and techniques for obtaining solutions. The work involves a high-level of problem-solving requiring analysis of unique issues or increasingly complex problems without precedent and/or structure and of a potentially political nature and formulating, presenting, and implementing strategies and recommendations for resolution. Work assignments are typically given as broad, conceptual ideas and directives and positions are accountable for overall results and responsible for developing guidelines, action plans, and methods to produce deliverables on time and within budget. This classification is distinguished from the Capital Projects Manager by managing more complex projects or phases of a project and leading and participating in internal and interagency technical work groups as a technical expert to gather information for policy and decision making, coordinating engineering matters, and to advance and represent the priorities and interests of RCTC and member agencies.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.  

  • Plans, organizes, implements, and controls projects and activities associated with the Capital Project Delivery program or the Toll Project Delivery Program.
  • Serves as project manager on complex highway or rail projects, which includes providing oversight, analysis, and input through all phases of project development and delivery; coordinates preparation and compliance of project delivery schedules with consultants and project team; facilitates project meetings with consultants, legal counsel, regulatory agencies, and other project stakeholders; manages multiple stakeholder interests on complex and politically sensitive issues; provides direction on a variety of technical issues to ensure successful completion of projects, project studies, analysis, reports, and policies; investigates and resolves problems related to scope of work or cost issues; ensures that projects are completed on time and within budget.
  • Develops and implements strategies related to the design, management, construction, and delivery of projects.
  • Incorporates principles of risk management as part of overall management of projects; provides timely communication of project status and issues to assigned Director.
  • Serves as the primary contact for assigned projects, including communicating project status and updates to RCTC, legal, and consultant staff, as well as residents and project stakeholders.
  • Coordinates with federal, state, and local agencies during project planning, design and implementation and ensures compliance with any pertinent administrative requirements.
  • Oversees the development of consultant requests for proposals and qualifications for professional services; evaluates proposals and recommends project award; develops and reviews contract terms and amendments; ensures contractor compliance with RCTC standards and specifications and time and budget estimates; reviews and updates deliverables; analyzes and resolves complex problems that may arise; negotiates and resolves disputes with contractors to the extent possible.
  • Serves as a technical expert including researching trends and patterns to develop new methods, criteria, or proposed new policies and procedures related to capital improvement project management.
  • Gives professional advice and mentorship to the Capital Project Managers on engineering and permitting requirements, policies, and procedures of RCTC, and industry best practices.
  • Develops, negotiates, and recommends to assigned Director the approval of contracts and cooperative agreements with other governmental agencies, consultants and private contractors as needed, and is responsible for monitoring their implementation.
  • Leads and participates in internal and interagency technical work groups as a technical expert to gather information for policy and decision making, coordinating engineering matters, and to advance and represent the priorities and interests of RCTC and member agencies.
  • Prepares and reviews a variety of planning and policy reports and communications related to projects, programs, and the appropriation of funds.
  • Attends and makes presentations at Commission, committee, staff, community, local business organizations, and public agency governing bodies meetings and public hearings; provides policy direction, explains agency goals and objectives, and/or negotiates solutions to difficult problems and issues. Analyzes and responds to related inquiries from elected officials, agency staff, media, and the public as needed.
  • Prepares or directs the preparation of various periodic and special reports; makes recommendations for improving operating procedures and policies.
  • Manages, coordinates, and completes other special projects as assigned.
  • May be required to provide testimony at depositions or as a trial witness on behalf of RCTC.
  • Performs other duties as required.

KNOWLEDGE OF:

  • Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management.
  • Principles and practices of project development and delivery as applied to the design, cost estimating, construction, installation, and inspection of a wide variety of program systems.
  • Principles and practices used in the acquisition of professional services in accordance with current California public contract codes, the Department of Transportation Standard Specification for highway construction, and federal, local agency, and industry standards.
  • Principles and practices of environmental impact assessment and related regulatory processes.
  • Fundamentals of environmental laws, source emissions analysis, air quality conformity issues, and financial analysis.
  • Principles and practices of budget development and administration, contract administration, and sound financial management policies and procedures.
  • Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures related to assigned area of responsibility.
  • Recent and on-going developments, current literature, and sources of information related to the operations of assigned programs.
  • Record keeping principles and procedures.
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • English usage, grammar, spelling, vocabulary, and punctuation.
  • Techniques for effectively representing RCTC in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and RCTC staff.

ABILITY TO:

  • Recommend and implement goals, objectives, and practices for providing effective and efficient services.
  • Manage and monitor complex programs and projects, on-time and within budget.
  • Prepare and compose contracts, change orders, bid documents, and specifications.
  • Negotiate contracts and contract changes and resolve contractual disputes.
  • Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
  • Evaluate and develop improvements in operations, procedures, policies, or methods.
  • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
  • Analyze, interpret, summarize, and present technical information and data in an effective manner.
  • Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
  • Effectively represent assigned project delivery department and RCTC in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
  • Establish and maintain a variety of filing, record keeping, and tracking systems.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Operate modern office equipment including computer equipment and specialized software applications programs.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

PHYSICAL & ENVIRONMENTAL ELEMENTS: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  This is primarily a sedentary office classification although standing in and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

This is primarily a sedentary classification and the employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  The employee interfaces with staff, management, other departmental representatives, transportation and government officials, business representatives, and the general public in explaining RCTC policies and requesting and providing information. 

Summary of Benefits Available


  • CalPERS Retirement System
  • Classic: 2.7% @ 55/PEPRA: 2% @ 62
  • Up to $750/month towards Medical Plans
  • Dental & Vision fully paid by RCTC
  • 401(a) Money Purchase Plan
  • 457 Deferred Compensation
  • $100,000 Group Life Insurance
  • Short and Long-Term Disability
  • 9/80 Work Schedule
  • Vacation
  • Sick leave
  • 12 Holidays/Year
  • Transportation Assistance Programs
  • Tuition Reimbursement Program

An RCTC employment application and resume must be submitted for consideration.

DISCLAIMER - If you are using Chrome or Firefox, please download a copy of the PDF first, then submit, print, or save using Adobe Acrobat.

Salary Range: $8,202 - $11,073 per month
Application Deadline: Open Until Filled

QUALIFICATIONS:

Required: Equivalent to a Bachelor’s degree in business administration, real estate, finance, or a closely related field and five (5) years of professional experience in ROW activities, preferably in highway, rail, and other transportation modes. A Senior Right of Way Professional (SR/WA) designation from the International Right of Way Association and an Associate’s degree in business administration, real estate, finance, or a closely related field may be substituted for a Bachelor’s degree.

Licenses:  Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

The Riverside County Transportation Commission (RCTC/Commission), established through California State law, oversees funding and coordination of all public transportation services within Riverside County.  The Commission’s responsibilities have grown in the 41 years since its inception from coordinating highway and transit planning and identifying projects for state and federal funding to responsibility for all aspects of region-wide planning for Riverside County’s mobility and operating toll facilities.  Join an amazing team at RCTC and help plan and deliver transportation solutions!

GENERAL DESCRIPTION: Under general supervision, provides complex analysis and program support in the acquisition and delivery of right of way (ROW) for construction projects; manages and disposes of remaining property; provides a variety of analytical and technical support to program managers and director level positions to achieve department and RCTC goals; performs related work as required.

This is the advanced journey-level class in the Management Analyst series.  Incumbents serve as subject matter experts in assigned functional areas and perform varied research and analysis to support RCTC projects and programs, including acquisition and delivery of ROW, management and disposal of property, and program evaluation.  Incumbents support the work of management staff by providing a professional-level resource for program and operational analyses and studies.  Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility.  This class is distinguished from the ROW Manager in that the latter has full management and supervisory authority in planning, organizing, and directing the full scope of operations within the division.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.  

  • Develops and administers the performance of technical tasks in the areas of ROW acquisition, relocation of displaced individuals and business, ROW engineering, valuation, business goodwill estimation, property clearance, environmental site assessment, sale of surplus properties, utility relocation, and eminent domain support; ensures that ROW is certified on time, prior to construction.
  • Oversees consultant progress and services including ensuring consultants provide regular updates, adherence to established deadlines, adequate communication, and conduct of recurring status meetings; reviews and recommends all consultant prepared agreements and documents for approval.
  • Prepares for, attends, and participates in ROW meetings on all projects and property-related matters.
  • Reviews various ROW related documents, including appraisal maps and appraisal reports, environmental site assessments, ROW mapping, deeds, records of survey, and other documents for adequacy and accuracy.
  • Order and review preliminary title reports or litigation guarantees for property encumbrances to be cleared during the escrow process.
  • Tracks utility relocation agreements, relocation progress, and progress payments.
  • Reviews and recommends all escrow documents for approval.
  • Assists in the oversight in utility relocation matters; attends meetings and coordinates with cities and legal counsel as needed.
  • Coordinates with CalTrans on state highway system projects; researches and interprets CalTrans policies, protocols, requirements, and regulations.
  • Oversees the expenditure of grant funded property acquisitions and coordinates with the Wildlife Conservation Board or other entities pertaining to grant management.
  • Coordinates with legal counsel on eminent domain matters and scheduling, as well as the Resolution of Necessity including the Condemnation Evaluation Meeting and Condemnation Panel Review Meeting.
  • Coordinates with legal counsel on conflict resolution as outlined in the Multiple Species Habitat Conservation Plan (MSHCP).
  • Reviews and processes all ROW capital payment requests, including legal judgments, escrows, lost rents, and other factors.
  • Coordinates with project managers and consultants on ROW components and documents for construction projects.
  • Coordinates with Riverside County Regional Park & Open-Space District on property inspections pertaining to Regional Conservation Authority (RCA) property acquisitions.
  • Provides technical guidance to staff on property management and railroad licensing issues.
  • Plans, prepares, and directs consultants on excess land disposition; coordinates with cities, County, and potential buyers on real property matters and intra-agency transactions; recommends sales; prepares staff reports and makes presentation for committee and Commission approvals.
  • Prepares ROW scopes of work for Request for Proposals (RFPs) for ROW consultants in accordance with procurement processes and procedures; reads and evaluates rate proposals; participates in interviews; obtains Commission approval.
  • Coordinates the preparation of the annual budgets for various rail and highway projects specifically related to the ROW component; integrates data into project budget worksheets; monitors ROW expenditures against budget and recommends and prepares budget amendments for the ROW Manager when appropriate.
  • Oversees the preparation and finalization of construction and maintenance agreements with railroads and ROW components of cooperative agreements with CalTrans.
  • Researches and responds to inquiries and requests in support of public inquiries and of senior management staff relating to ROW issues.
  • Oversees the maintenance of ROW records, including databases, maps, and legal documents; ensures compliance with federal and state regulations.
  • Monitors compliance with all applicable policies, rules, regulations, and laws related to ROW.
  • Follows RCTC’s Right of Way Policies and Procedures Manual, Caltrans Right of Way Manual, and/or FTA Circular, as applicable.
  • Stays abreast with legal, regulatory, and policy developments affecting areas of responsibility.
  • Performs other duties and special projects as required.

KNOWLEDGE OF:

  • Federal and state regulations governing ROW acquisition, relocation, and property management.
  • RCA’s MSHCP
  • Working knowledge of the National Environmental Policy Act (NEPA) and the California Environmental Quality Act (CEQA) regulations.
  • Uniform Standards of Professional Appraisal Practice (USPAP) and Uniform Appraisal Standards for Federal Land Acquisitions (Yellow Book).
  • Principles and practices of preparing ROW acquisition schedules and budgets.
  • Principles and practices of hazardous materials inspection and mitigation.
  • Principles and practices of negotiation and communications.
  • Advanced project and/or program management, analytical processes, and report preparation techniques.
  • Advanced organizational and operational practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
  • Budget development and administration and sound financial management policies and procedures.
  • Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
  • Research and reporting methods, techniques, and procedures.
  • Record keeping principles and procedures.
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • English usage, grammar, spelling, vocabulary, and punctuation.
  • Techniques for effectively representing RCTC in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and RCTC staff.

ABILITY TO:

  • Perform programmatic administrative, budgeting, and operational reporting activities.
  • Plan and conduct effective research studies applying appropriate and effective methodology.
  • Plan, organize, and carry out assignments from management staff with minimal direction.
  • Perform difficult and complex research on a wide variety of administrative topics including ROW program requirements, funding, budget proposals, and operational alternatives.
  • Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
  • Research, analyze, and evaluate new service delivery and improvements in operations, methods, procedures, and techniques.
  • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
  • Interpret, apply, explain, and ensure compliance with applicable federal, state, and local policies, procedures, laws, and regulations.
  • Effectively represent the department and RCTC in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
  • Establish and maintain a variety of filing, record keeping, and tracking systems.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.
  • Use English effectively to communicate in person, over the telephone, and in writing.
  • Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
  • Possession of, or ability to become a Notary Public within the first year of employment.
  • SR/WA Designation from the IRWA (preference).

PHYSICAL & ENVIRONMENTAL ELEMENTS: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  This is primarily a sedentary office classification although standing in and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

This is primarily a sedentary classification and the employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  The employee interfaces with staff, management, other departmental representatives, transportation and government officials, business representatives, and the general public in explaining RCTC policies and requesting and providing information.

Summary of Benefits Available


  • CalPERS Retirement System
  • Classic: 2.7% @ 55/PEPRA: 2% @ 62
  • Up to $750/month towards Medical Plans
  • Dental & Vision fully paid by RCTC
  • 401(a) Money Purchase Plan
  • 457 Deferred Compensation
  • $100,000 Group Life Insurance
  • Short and Long-Term Disability
  • 9/80 Work Schedule
  • Vacation
  • Sick leave
  • 12 Holidays/Year
  • Transportation Assistance Programs
  • Tuition Reimbursement Program

An RCTC employment application and resume must be submitted for consideration.

DISCLAIMER - If you are using Chrome or Firefox, please download a copy of the PDF first, then submit, print, or save using Adobe Acrobat.

Salary Range: $10,468- $14,132 per month
Application Deadline: Friday, August 6, 2021 @ 4:00 p.m.

QUALIFICATIONS: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

Required: Equivalent to graduation from an accredited four-year college or university with major coursework in business management, accounting, finance, public administration, or a closely related field and a minimum of eight (8) years of increasingly responsible professional experience in managing a customer service call center and/or administering revenue-generating toll/express lane customer service/operations programs.

Licenses:  Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

The Riverside County Transportation Commission (RCTC/Commission), established through California State law, oversees funding and coordination of all public transportation services within Riverside County.  The Commission’s responsibilities have grown in the 41 years since its inception from coordinating highway and transit planning and identifying projects for state and federal funding to responsibility for all aspects of region-wide planning for Riverside County’s mobility and operating toll facilities.  Join an amazing team at RCTC and help plan and deliver transportation solutions!

GENERAL DESCRIPTION: Under general supervision, plans, organizes, and implements a comprehensive customer service program in support of RCTC toll operations projects, and programs, including the procurement and oversight of back office system contracts, operation and maintenance contracts and other related services; toll rate setting, quality assurance, customer relations, collections, marketing, policy setting, business rule development, budgeting and financial modeling; conducts comprehensive research and analysis to develop and present recommendations on modifications to business rules, policies, standard operating procedures, and contract provisions; directs the work of staff and contractors; provides highly complex and responsible support to the Toll Operations Director in areas of expertise; and performs related work as required.

This is a program management classification that manages all activities related to the customer service program in support of RCTC toll operations projects and programs, as well as oversees the work of assigned staff and external contractors. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility. Incumbents organize and oversee day-to-day activities and are responsible for providing professional-level support to the Toll Operations Director in a variety of areas. Successful performance of the work requires an extensive professional background as well as skill in coordinating the customer service program.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.  

  • Plans and participates in the operation of RCTC’s express lane customer service programs and projects.
  • Perform analysis related to toll program planning, project development, implementation, administration and operation including business process reviews, cost effectiveness and assessment of potential or existing changes in business practices.
  • Perform financial planning and analysis of the toll program including developing cost and revenue projections.
  • Participates in the development and implementation of goals, objectives, policies, and priorities for toll customer service programs.
  • Reviews and approves contractor standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and reporting relationships; identifies opportunities for improvement and makes recommendations to the Toll Operations Director.
  • Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees on performance issues; recommends discipline to the Director.
  • Manages and participates in the development and administration of annual toll operations budget; directs the forecast of additional funds needed for staffing, equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary.
  • Develops a comprehensive quality assurance program for the customer service operation to measure delivery of excellent customer service, compliance with policies, procedures, business rules and laws and regulations; ensures others carry out the quality program and properly document the results; resolve any non-performance issues with those providing the services.
  • Develops and implements programs to communicate customer services, capabilities, and rate structures to encourage use of the toll roads/express lanes; develops, recommends, and administers operational and service changes, policies, and procedures to enhance the customer experience.
  • Receives, responds to, and resolves escalated and/or complex customer inquiries, issues, and problems.
  • Creates reports and analyzes customer and traffic data to evaluate services provided and develop recommendations which align customer service operations and toll operations with desired outcomes and performance metrics.
  • Partners with Director of Toll Operations to recommend and implement policies regarding toll rates, account fees and violation penalties.
  • Identifies and implements effective channels and methods for customer communications to ensure efficiency, effectiveness, and accurate messaging to the intended stakeholders; works closely with the External Affairs Department in developing and monitoring marketing and outreach programs; integrates communication across all customer-facing channels to deliver a consistent customer experience.
  • Evaluates revenue collection business rules, operational processes, and technologies to develop recommendations for the continuous improvement of customer payment and refund procedures.
  • Develops scope of work, technical requirements, KPIs for requests for proposals; evaluates proposals and recommends project award; develops and reviews contract terms and amendments; directs contractors’ work and ensures compliance with RCTC standards and specifications and time and budget estimates; reviews and updates deliverables; analyzes and resolves complex problems that may arise.
  • Prepares staff reports, memos, and presentations for review by the Toll Operations Director and other RCTC management. Presents reports to various commissions, committees, and boards.
  • Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of toll customer service operations; research emerging products and enhancements and their applicability to RCTC needs.
  • Monitors changes in laws, regulations and technology that may affect assigned customer service programs; implements policy and procedural changes as required.
  • Performs other duties as required.

KNOWLEDGE OF:

  • Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management.
  • Organization and management practices as applied to the development, analysis, and evaluation of customer service programs and operational needs.
  • Principles and practices of customer service, customer account management, and collections.
  • Organization, operations, and services of a customer call center.
  • Principles and practices of public relations, communications, marketing, and customer experience.
  • Methods to effectively communicate to different audiences using different channels and methods.
  • Principles and practices of budget development and administration, contract administration, and sound financial management policies and procedures.
  • Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures.
  • Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures related to assigned area of responsibility.
  • Recent and on-going developments, current literature, and sources of information related to customer service programs and operations.
  • Record keeping principles and procedures.
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • English usage, grammar, spelling, vocabulary, and punctuation.
  • Techniques for effectively representing RCTC in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
  • Techniques for providing a high level of customer engagement by effectively interacting with RCTC staff, representatives of outside organizations, and members of the public, including individuals of diverse backgrounds.

ABILITY TO:

  • Recommend and implement goals, objectives, and practices for providing effective and efficient services.
  • Manage and monitor complex programs and projects, on-time and within budget.
  • Manage toll customer service, account management, and revenue processing programs, functions, and special projects involving participation by diverse and varied interests.
  • Plan, organize, assign, review, and evaluate the work of staff; train staff in work procedures.
  • Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
  • Evaluate and develop improvements in customer service, account management, and revenue processing operations, procedures, policies, or methods.
  • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
  • Analyze, interpret, summarize, and present technical information and data in an effective manner.
  • Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
  • Effectively represent the department and RCTC in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
  • Establish and maintain a variety of filing, record keeping, and tracking systems.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • Operate modern office equipment including computer equipment and specialized software applications programs.
  • Effectively communicate to different audiences using different channels and methods.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

PHYSICAL & ENVIRONMENTAL ELEMENTS: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

This is primarily a sedentary classification and the employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. The employee interfaces with staff, management, other departmental representatives, transportation and government officials, business representatives, and the general public in explaining RCTC policies and requesting and providing information.

Summary of Benefits Available


  • CalPERS Retirement System
  • Classic: 2.7% @ 55/PEPRA: 2% @ 62
  • Up to $750/month towards Medical Plans
  • Dental & Vision fully paid by RCTC
  • 401(a) Money Purchase Plan
  • 457 Deferred Compensation
  • $100,000 Group Life Insurance
  • Short and Long-Term Disability
  • 9/80 Work Schedule
  • Vacation
  • Sick leave
  • 12 Holidays/Year
  • Transportation Assistance Programs
  • Tuition Reimbursement Program

An RCTC employment application and resume must be submitted for consideration.

DISCLAIMER - If you are using Chrome or Firefox, please download a copy of the PDF first, then submit, print, or save using Adobe Acrobat.

Salary Range: $9,969 - $13,459 per month
Application Deadline: Friday, August 20, 2021 @ 4:00 p.m.

QUALIFICATIONS

Required: Equivalent to graduation from an accredited college or university with major coursework in public or government relations, communications, community engagement, business administration, or a related field and five (5) years of increasingly responsible experience.  Fluency in Spanish is desirable.

Licenses:  Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.

The Riverside County Transportation Commission (RCTC/Commission), established through California State law, oversees funding and coordination of all public transportation services within Riverside County.  The Commission’s responsibilities have grown in the 41 years since its inception from coordinating highway and transit planning and identifying projects for state and federal funding to responsibility for all aspects of region-wide planning for Riverside County’s mobility and operating toll facilities.  Join an amazing team at RCTC and help plan and deliver transportation solutions!

GENERAL DESCRIPTION: Under general supervision, plans, organizes, and implements a comprehensive community engagement program in support of Riverside County Transportation Commission’s (RCTC) projects and programs, including RCTC’s responsibility for management of the Regional Conservation Authority (RCA); leads and implements RCTC’s and RCA’s specialized stakeholder outreach strategy; researches, monitors, and analyzes city council meeting agendas within Riverside County for items affecting RCTC and the RCA programs, projects, and activities; represents RCTC to community groups, the public, tribal governments, and local agencies; provides highly complex and responsible support to the External Affairs Director in areas of expertise and performs related work as required.

This is a program management classification that manages all activities related to the comprehensive community engagement program.  Incumbent manages communications and specialized community outreach activities and engagement in support of RCTC and the RCA projects and programs. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility.  Incumbent organizes and oversees day-to-day activities and is responsible for providing professional-level support to the External Affairs Director in a variety of areas.  Successful performance of the work requires an extensive professional background as well as skill in coordinating communications and public outreach program work.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.  

  • Plans and participates in the operations and activities of RCTC’s and the RCA’s community engagement and specialized stakeholder outreach programs and special projects.
  • Supports the Executive Director, Deputy Executive Directors, and External Affairs Director in addressing difficult, complex, and politically sensitive community issues related to transportation infrastructure and habitat conservation.
  • Represents RCTC and the RCA at community, intergovernmental, and business meetings, including City Council meetings, public hearings, and Chamber of Commerce meetings, before transportation, civic and service groups, and environmental interest groups at the regional level; prepares and delivers public presentations.
  • Oversees the building of successful community and coalition partnerships that will promote RCTC’s and the RCA’s mission and goals.
  • Establishes and develops new avenues of outreach and engagement that will enhance relationships with targeted communities and identify individuals, organizations, and other groups for potential partnerships.
  • Liaisons with stakeholders and community organizations to elevate voice of Riverside County residents and communities in Sacramento and Washington DC policy and legislative discussions and funding opportunities.
  • Works with cities, stakeholders, and community organizations to promote equity-based and fairness practices related to funding and transportation planning and implementation policies particularly for rural, low income, and disadvantaged communities in Riverside County.
  • Liaisons with and supports tribal government coordination and engagement in projects, programs, and policy issues.
  • Supports the External Affairs Program by coordinating meetings with local groups, Councils of Governments, Neighborhood Councils, Municipal Advisory Councils, Community Service Districts, business community, and other community stakeholders.
  • Coordinates with regional partners, stakeholders, and member agencies on community issues of interregional significance and implementation of RCTC and the RCA initiatives.
  • Collaborates with RCTC’s Public and Legislative Affairs Managers for communication and policy messaging consistency.
  • Prepares staff reports, memos, talking points, fact sheets, and presentation materials, for review by the External Affairs Director, other RCTC directors, and elected officials.
  • Coordinates community inquiry response development with internal departments regarding a wide variety of topics and successfully communicates with a variety of audiences as they relate to RCTC and the RCA programs and projects.
  • Manages, coordinates, and completes other special projects as assigned.
  • Partners with all RCTC departments to coordinate specialized community engagement on RCTC’s various programs.
  • Develops and standardizes procedures and methods for RCTC staff to present at community organizations, city council meetings, and other targeted stakeholder groups.
  • Manages and participates in the development and administration of annual program budgets; directs the forecast of additional funds needed for equipment, materials, and supplies; directs the monitoring of and approves expenditures; directs and implements adjustments as necessary.

KNOWLEDGE OF:

  • Principles and practices of communications and community engagement program goal setting, development, implementation, and evaluation.
  • Practices of researching issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective staff reports.
  • Methods and techniques of public speaking.
  • Basic principles and practices of budget development, administration, and accountability.
  • Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures related to assigned area of responsibility.
  • Best practices of community relations and crisis communications.
  • Best practices of digital communication, including social media.
  • Methods, techniques, and procedures of city and tribal government.
  • Recent and on-going developments, current literature, and sources of information related to communications and community engagement programs.
  • Basic tenets of transportation projects, programs, and services.
  • Record keeping principles and procedures.
  • Modern office practices, methods, and computer equipment and applications related to the work.
  • Advanced English usage, grammar, spelling, vocabulary, and punctuation.
  • Techniques for effectively representing RCTC and RCA in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and RCTC staff.

ABILITY TO:

  • Plan, research, organize, coordinate, and implement a variety of community outreach and communications related activities and programs.
  • Research, develop, write, and deliver accurate and effective communications.
  • Develop effective community outreach strategies and campaigns; work effectively with diverse groups of different ages and various socio-economic backgrounds; listen to and discuss problems and complaints tactfully.
  • Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
  • Evaluate and develop improvements in operations, procedures, policies, or methods.
  • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
  • Analyze, interpret, summarize, and present technical information and data in an effective manner.
  • Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective staff reports.
  • Effectively represent the department, RCTC, and RCA with governmental agencies, community groups, and various businesses, and professional organizations, and in meetings with individuals.
  • Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
  • May supervise, lead, and/or mentor analyst-level personnel within the department.
  • Operate modern office equipment including computer equipment and specialized software applications programs.
  • Effectively use and develop targeted messaging for widely-used social media platforms and other digital communication mediums.
  • Use the English language effectively to communicate in person, over the telephone, and in writing.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
  • Productively collaborate across a wide variety of people, interests, and personalities.
  • Professionally handle volatile situations with public and political consequences.

PHYSICAL & ENVIRONMENTAL ELEMENTS: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer and commonly used mobile (smart) phone equipment; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  This is primarily a sedentary office classification although standing in and walking between work areas may be required.  Nontraditional work hours are occasionally required to staff public meetings and respond to public relations matters in real-time.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

This is primarily a sedentary classification and the employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  The employee interfaces with staff, management, other departmental representatives, transportation and government officials, business representatives, and the general public in explaining RCTC policies and requesting and providing information.

Summary of Benefits Available


  • CalPERS Retirement System
  • Classic: 2.7% @ 55/PEPRA: 2% @ 62
  • Up to $750/month towards Medical Plans
  • Dental & Vision fully paid by RCTC
  • 401(a) Money Purchase Plan
  • 457 Deferred Compensation
  • $100,000 Group Life Insurance
  • Short and Long-Term Disability
  • 9/80 Work Schedule
  • Vacation
  • Sick leave
  • 12 Holidays/Year
  • Transportation Assistance Programs
  • Tuition Reimbursement Program

An RCTC employment application and resume must be submitted for consideration.

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Thank you for your interest in Riverside County Transportation Commission (RCTC).

Due to the volume of applications received, we are not able to confirm receipt or current status of individual applications by phone. We make every effort to confirm the receipt of applications via email, when possible.

We appreciate your interest in RCTC and wish you every success.

HOW TO APPLY


RCTC accepts applications for employment only for currently posted/open positions.

Please review the job announcement to confirm any supplemental questions or specific requirements pertinent to that recruitment. Applications received after the posted recruitment deadline will not be considered for the position.

Please submit RCTC Employment Application, resume, and applicable documents directly to HR@rctc.org.

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APPLICATION

Download the application here.
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It is the policy of RCTC to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RCTC will provide reasonable accommodations for qualified individuals with disabilities.

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