Employment Opportunities

QUALIFICATIONS: 

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Required:

Equivalent to a Bachelor’s degree from an accredited college or university with major coursework in information technology, computer science or a closely related field, and/or job related certifications such as Comptia, Microsoft, Cisco, PMI, and at least five (5) years of progressively responsible IT project management, computer systems operation, and/or systems analysis experience, preferably within a government agency.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• In coordination with RCTC’s IT consultant identifies, develops, implements, and oversees the installation and maintenance of IT systems to meet the needs of user departments and offices/locations; determine information requirements and further defines the nature of the Commission’s IT projects; builds a project plan to meet business requirements and expectations.
• Designs, develops, implements, and oversees the administration and maintenance of the Commission’s telecommunication network.
• Establish and recommend policies and procedures as well as acceptable practices.
• Manages IT services including acquisition, installation, and maintenance of network and desktop hardware and software;
• Oversees the work of consultants and project personnel in areas related to information systems and telecommunications services.
• Coordinates with the Toll Program management and technology staff, private contractors, consultants and vendors to represent the Commission’s overall IT policies and procedures.
• Conducts research and performs analysis; prepares and presents reports regarding project feasibility, equipment utilization, project development, and the cost of applications.
• Leads the development and implementation of mobile computing including mobile device management programs; develops, maintains, and enforces associated mobile computing policies and procedures.
• Facilitates communication and negotiation of commitments within the team and with functional management, and sustains coordination among all affected stakeholders; assists business units in the evolution and innovation of their current work practices with modern and more efficient/effective tools.
• Ensures Cyber-security measures are in place and in practice to safeguard RCTC business, toll revenue, and employee data.
• Performs, maintains, and ensures database backups, restores, security, and data corruption/correction; monitors performance and database connectivity issues.
• Prepares and administers the department budget; monitors and approves expenditures within budget limitations; makes recommendations regarding equipment, materials, supplies, and resources.
• Prepares agenda items and various reports for management and internal and external project stakeholders; attends and presents and/or participates in Commission, County Board of Supervisor, City Council, local business, and related meetings.
• Performs other special projects or duties as assigned.

KNOWLEDGE OF:

• Information technology best practices, operating procedures, and current trends.
• Information technology equipment, practices, policies and processes associated with state-of-the-art tolling enterprises.
• Principles of computer programming.
• Structured analysis, design, construction and implementation methodologies.
• Personal computer applications, usage, and functionality.
• Mobile devices and applications used in business.
• Helpdesk service and support functions, delivery techniques, and performance standards.
• Strategic planning methods and project management.
• Research and reporting methods, techniques, and procedures.
• Technical report writing and preparation of correspondence.
• Modern office practices, methods, computer equipment and applications related to work.
• English usage, grammar, spelling, vocabulary, and punctuation.

ABILITY TO:

• Manage large, complex technical contracts.
• Oversee vendors and consultants working from remote locations.
• Analyze problems, evaluate alternatives, and recommend course of action and strategy.
• Communicate complex ideas and translate technical information into user-understandable terms with tact, patience, courtesy, and with a sense of urgency as necessary.
• Obtain user involvement and buy-off for projects under development.
• Audit performance in workgroups and suggest improvement processes.
• Work independently to establish priorities and take the lead role in specific projects.
• Continuously work to improve technology and services offered to business units.
• Prepare and administer budgets; allocate limited resources in a cost effective manner.
• Plan, organize, direct, and coordinate the work of technical and administrative personnel; delegate authority and responsibility.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate office equipment and computer applications related to the work.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Speak effectively in public and present ideas effectively at Commission or Committee meetings.
• Work effectively with a variety of public officials and private consultants.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

PHYSICAL & ENVIRONMENTAL ELEMENTS:

Must possess mobility to work in a standard office setting and use a variety of office equipment, including computers, laptops, and mobile devices; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  This is primarily a sedentary office classification although standing in and walking between work areas will be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 50 pounds.

This is primarily a sedentary classification and the employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  The employee interfaces with staff, management, other departmental representatives, transportation and government officials, business representatives, and the general public in explaining RCTC policies and requesting and providing information.

QUALIFICATIONS: 

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Required:

A Bachelor’s degree from an accredited college or university with major course work in business or public administration, public policy, urban planning, transportation planning, civil engineering, finance or accounting, or a closely related field. At least five (5) years of increasingly responsible experience performing transportation planning or programming/fund administration in a closely related field.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Analyzes and monitors funding, budget, and project performance and makes recommendations based on federal, state, or local funding guidelines.
• Assists project sponsors in programming their projects into SCAG’s Federal Transportation Improvement Program (FTIP) and Regional Transportation Plan (RTP).
• Researches new funding opportunities for local agencies and works with project sponsors through their challenges to ensure financial resources are maximized in the region.
• Continuously updates funding databases with the latest project information from project sponsors; reconciles conflicting project information.
• Researches, compiles, and analyzes project development and implementation status; tracks progress against timelines and funding requirements; analyzes data and prepares comprehensive technical reports that summarize findings, describes alternatives, and supports recommendations to policymakers to ensure the region fully leverages all available funding.
• Prepares and submits requests for federal authorization or state allocation through Caltrans Local Assistance and Caltrans Capital.
• Assists with the preparation of Requests for Proposals (RFP), calls for projects, long range and short-range transportation planning documents, budget and/or funding analysis, program updates, and preparation and presentation of board agenda items.
• Develops, submits, and presents reports to the Commission and internal and external committees, including but not limited to requesting or recommending funding approval and programming of funds; receives and files reports as needed.
• Supports the development of Federal Highway Administration, Caltrans, and other agency grant applications and funding requests. Assists and reviews member agencies’ federal or state grant applications to ensure project eligibility and competitiveness.
• Administers federal and state grant funding; supports the Finance, Capital, and Toll departments in resolving matters of eligibility, scope, and timely use of funds deadlines.
• Manages the TDA Article 3 Bicycle and Pedestrian Call for Projects and processes administrative program requests such as project award, scope change, time extension, final claim, and project reimbursement; tracks and timely reviews annual audits.
• Manages the Measure A Local Streets and Roads program, tracks and reviews local agencies’ five-year Capital Improvement Plans (CIPs), processes amendments to CIPs as requested by local agencies, and reviews annual audits in an organized and timely manner.
• Manages project funding and processes grants and other payments, including invoices and reimbursement requests.
• Maintains and records project funding schedules related to funding allocations, project updates, and expenditures using spreadsheets and databases (RivTrack).
• Continuously monitors and reports on project status and collaborates with project sponsors to obtain timely updates on tasks including but not limited to the SCAG/Caltrans Obligation Authority Plan, Active Transportation Program, REAP, project end dates, inactive invoicing, and Cooperative Work Agreements.
• Attends, facilitates, and leads recurring and periodic meetings within and outside the agency including local, regional, state, and federal interagency coordination and represents the agency’s position on relevant matters.
• Researches and responds to inquiries and requests pertaining to requirements for federal and state funding and transportation planning requirements and policies such as SB 743, CAPTI, REAP, etc.
• Develops procedures and guidelines for department workflows and to assist local agencies with use of department systems (RivTrack).
• Develops and leads periodic trainings within and outside the agency to educate colleagues and member agency staff on a variety of topics under the Planning and Programming Department’s purview.
• Develops and facilitates execution and management of contractual agreements and documents necessary to receive or to provide funding.
• Performs other duties and special projects as assigned or required.
• Demonstrates strong attention to detail and a rigorous commitment to accuracy, completeness, and quality control, consistently performing thorough reviews and double-checking work products while taking full ownership of assigned responsibilities from initiation through completion.
• Applies analytical and research skills effectively to evaluate issues, assess information, and develop sound, actionable solutions.
• Operates as a competent and reliable professional who follows direction while working independently with minimal supervision; proactively identifies, acknowledges, and corrects errors when they occur, maintaining accountability, integrity, and a focus on continuous improvement.

KNOWLEDGE OF:

• Federal and state transportation funding sources and programming requirements.
• Federal and state requirements governing the preparation and analysis of RTP and FTIP documents.
• Regional or local transportation fund administration.
• Federal and state discretionary and formula funding programs.
• Caltrans process and procedures for delivering projects, requesting federal authorization and state allocations, submitting project invoices, and closing out federally- and state-funded projects.
• Familiarity with urban planning and transportation planning principles, concepts, standards, and practices.
• Basic principles and practices of budget development, administration, invoicing, disbursement, and accrual.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Time management and work assignment prioritization strategies.
• Record keeping and file organization principles and procedures.
• Project and program management best practice that effectively take projects from start to finish.
• Intermediate to advanced Office 365 skills, including: Microsoft Excel, Outlook, Word, PowerPoint, and Sharepoint skills.

ABILITY TO:

• Perform programmatic administrative, budgeting, and fiscal reporting activities.
• Perform difficult and complex research on a wide variety of planning, programming, and public policy topics.
• Analyze, interpret, summarize, and present technical and complex information and data in an effective and clear manner.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Interpret, apply, explain, and ensure compliance with applicable federal, state, and local policies, procedures, guidelines, laws, and regulations.
• Effectively represent the department and RCTC in meetings with governmental agencies, community groups, and various businesses, professional organizations, and regulatory agencies.
• Organize and carry out a variety of concurrent projects and tasks in an effective and timely manner with minimal direction; organize own work, set priorities, and meet deadlines.
• Communicate effectively and with purpose in person, over video and the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Establish, maintain, and foster positive and effective working relationships with internal and external stakeholders.
• Synthesize information and data and present recommendations to management, RCTC Commissioners, and Technical Advisory Committee.
• Reconcile conflicting information independently and problem solve by conducting research and providing solutions.
• Maintain tracking and reporting systems for multiple funding programs utilizing Excel spreadsheets, cloud-based databases (RivTrack), and other Office 365 applications.
• Be detail-oriented, think strategically, learn quickly, and see the big picture.

PHYSICAL & ENVIRONMENTAL ELEMENTS:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  This is primarily a sedentary office classification although standing in and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

This is primarily a sedentary classification and the employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  The employee interfaces with staff, management, other departmental representatives, transportation and government officials, business representatives, and the general public in explaining RCTC policies and requesting and providing information.

QUALIFICATIONS: 

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Required:

Equivalent to a Bachelor’s degree in business, computer science, public administration, transportation planning, economics, or a closely related field and a minimum of five (5) years of professional experience involving complex principles and practices of systems, operations or project development and knowledge of complex analytical principles.

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only):

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Conduct analysis of matters related to toll program planning, project development, implementation, administration and operations including business process reviews, cost effectiveness, and impact assessment of potential or existing changes in business practices.
• Perform financial planning and analysis of the toll program including developing cost and revenue projections, economic modeling, budget development and analysis, requirements for federal state and local funding.
• Perform analysis of system processes to validate the successful completion of transaction processing. Develop performance management tools to evaluate the efficiency and effectiveness of the toll program’s strategic initiatives, business plans and action steps including the development of Key Performance Indicators (KPI’s) and other performance measures, and the development of a program-wide scorecard. Developing action plans to address performance issues.
• Conduct research of best practices of industry specific and cross-industry best practices including conducting benchmarking of peer tolling agencies. Utilize best practice and benchmarking to recommend opportunities to improve toll program functions.
• Evaluate legislation and policy initiatives to determine the potential impact on the toll program.
• Communicate and interact with external stakeholders and business contacts including constituents, customers, contractors, vendors, and other regional toll and public agencies.
• Assist with the preparation of Requests for Proposals (RFP), calls for projects, budget and/or funding analysis, program updates, and preparation and presentation of board agenda items.
• Develop and submit reports to the Board and internal and external committees, including requesting or recommending funding approval and programming of funds; receives and files reports as needed.
• Provides on-going support for project development activities of both planned facilities and future facilities as required.
• Attends, facilitates, and leads recurring and periodic meetings within and outside the agency including participating in toll industry events, conferences and meetings.
• Maintain frequent contact with partner agencies to determine their respective needs and requirements and serve as a technical resource when necessary.
• Responds to inquiries from customers, the general public, local, state, and federal government agencies, and other toll agencies throughout the country.
• Administer contracts including review of consultant, advisor, vendor, or contractor work for compliance with contract terms, performance levels, initiation of change orders and review of payment requests.
• Develop techniques and carry out procedures to audit accuracy of toll transaction processing, revenue collection and contractor processes.
• Management and analysis of large data volumes through the use of various business intelligence applications.
• Develop and maintain reports and respond to data requests in a timely and accurate manner.
• Perform analysis of operational issues and recommend system, procedure and policy improvements.
• Develop written toll policies and procedures for the work performed within the Toll Program.
• Support the 24-hour, seven-day-a-week toll operation including responding to incidents, emergencies, system issues and system deployments.
• Participate in the development and implementation of new toll systems and changes to existing systems.
• Process accounts payable invoices and monitoring of available budget.
• Performs other duties and special projects as assigned or required.

KNOWLEDGE OF:

• Finance and financial analysis including the principles and practices of sound financial management, budgeting, financial modeling, financial planning, revenue projection and cost analysis.
• Audit and compliance techniques and procedures.
• Advanced project and/or program management, analytical processes, and report preparation techniques.
• Advanced organizational and operational practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
• Best practice research and evaluation techniques.
• Performance management including the development and analysis of KPIs and other performance measures.
• Contract procurement processes and administration. Contract management and oversight.
• System implementation and configuration management principles.
• Database management principles, data mining techniques using various business intelligence applications.
• System processes including flow of transactions, external interfaces, credit card processing, payment processing, and application of business rules.
• Research and reporting methods, techniques, and procedures.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to the tolling industry.
• Record keeping principles and procedures.
• Modern office practices, methods, and computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing RCTC in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and RCTC staff.
• Creation and maintenance of standard operating procedures.
• Budget creation and management.
• Accounts payable processes.

ABILITY TO:

• Perform programmatic administrative, budgeting, and fiscal reporting activities.
• Plan and conduct effective research studies applying appropriate and effective methodology.
• Plan, organize, and carry out assignments from management staff with minimal direction.
• Perform difficult and complex research on a wide variety of administrative topics including planning and program requirements, funding, budget proposals, and operational alternatives.
• Perform complex data analysis and data mining.
• Procure and administer contracts.
• Perform system and transaction audits.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Research, analyze, and evaluate new service delivery and improvements in operations, methods, procedures, and techniques.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Interpret, apply, explain, and ensure compliance with applicable federal, state, and local policies, procedures, laws, and regulations.
• Effectively represent the department and RCTC in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

PHYSICAL & ENVIRONMENTAL ELEMENTS:

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various RCTC meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  This is primarily a sedentary office classification although standing in and walking between work areas may be required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

This is primarily a sedentary classification and the employee works in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  The employee interfaces with staff, management, other departmental representatives, transportation and government officials, business representatives, and the general public in explaining RCTC policies and requesting and providing information.