The Commission took a bold step toward modernizing how motorists receive help on Riverside County roads by approving a contract with ICF Resources, LLC to conduct a comprehensive study on designing a next-generation Motorist Assistance Program (MAP) that reflects today’s technology and continues to meet the needs of the traveling public, especially following the recent sunset of the county’s call box system.

Before the widespread use of cell phones, call boxes were a lifeline for stranded drivers. Introduced in the 1990s, these roadside devices allowed motorists to request emergency help along highways and major corridors. But as cell phone coverage expanded and call box maintenance challenges mounted, RCTC and transportation agencies across California began phasing out the system. Over the past year, the remaining call boxes in Riverside County were removed.

Recognizing that motorists continue to face roadside emergencies despite the decline of call boxes usage, RCTC is exploring innovative ways to support motorists in need of assistance. The study will be the first-of-its-kind in California and will assess Riverside County’s current Motorist Assistance Program and identify modern alternatives that can fill the gap left by call boxes. The study will analyze various data points, including California Highway Patrol incident data, traffic volumes, and cellular coverage, to pinpoint areas where motorists may lack reliable service. The study will explore mobile-based solutions such as a 511 “call box” app feature, better cellular connectivity in low-coverage corridors, and the use of apps like Waze for real-time incident detection. Additionally, the study will evaluate the Freeway Service Patrol (FSP) to optimize service within current funding levels and anticipate future growth needs.

ICF is comprised of specialists in data analytics, emerging mobility technologies, and equity-focused planning. RCTC will coordinate with state and regional partners, including Caltrans, CHP, and local first responders, to ensure the new system leverages cutting-edge technology while remaining responsive to the needs of the community, partners, and stakeholders.