The Point: Account holders should log in to their account to request new sticker transponders

The state of California is changing the transponder technology that has been in place since the early 1990s to a new battery-free transponder. Toll facilities across California are transitioning to the new transponder technology. The 91 Express Lanes is one of the first to roll out the new transponders.

If you have a 91 Express Lanes account, you will receive an email asking you to visit 91expresslanes.com to initiate the replacement of your transponders. Don’t want to wait for your email? Log in to your account now and use the online wizard to walk you through some simple steps:

• Confirm or update your address.
• Confirm or update your vehicle information. A free sticker transponder will be mailed for every vehicle on your account.
• Confirm or select an account plan from the new user-friendly plans.
• Agree to the new account agreement and privacy policy.

After you complete the wizard, you will receive your new sticker transponders by mail.

Using the new sticker is easy:

• Follow the instructions in the packet to properly adhere the sticker to the inside of each of your windshields.
• You can use the sticker transponder on any toll bridge, toll road or express lane in California.
• If you have a switchable transponder you use for carpool discounts, keep it. You can still move the switchable transponder from vehicle to vehicle even if that vehicle has a sticker.
• If you drive a vehicle with a metal oxide windshield or a motorcycle, we have a new external sticker transponder. Please request this special sticker by calling the customer service center at 800-600-9191.

Don’t delay! The sticker transponders are only being provided free to existing customers for a short period of time.

The Point: Watch for new “sticker” transponders coming by mail; toll system updates continuing

Customers of the 91 Express Lanes should watch their mailboxes late this summer and fall – new sticker transponders will be on the way.

The state of California has changed the transponder technology that has been in place since the early 1990s. Toll facilities across the state are in the process of updating their toll systems and issuing new transponders to customers.

The 91 Express Lanes has been working since last fall to install the new technology in the lanes to prepare for this conversion and anticipates the toll system will be updated by the end of summer. During the installation, customers will continue to be notified of any lane closures. Shortly after the technology upgrades are completed, customers will begin receiving their new transponders by U.S. mail.

The new sticker transponders will replace the battery-operated, hard-case transponders currently in use. The stickers are smaller and less expensive to produce than the hard-case transponders.

Please note the following:

• 91 Express Lanes accountholders will receive a new small sticker transponder for each vehicle on their account. Customers will receive information prior to the mailing of the transponders to remind them to verify and update the vehicles they have listed on their account.
• Customers will receive information prior to the mailing of the transponders to remind them to verify and update the vehicles they have listed on their account.
• During the transition to the new transponders, both the new and old transponders will be accepted.
• Users of express lanes that require a switchable transponder (Metro Express Lanes, Bay Area Express Lanes, soon to include the San Diego 15 Express Lanes), should continue to use their existing switchable transponder or request a switchable transponder.
• Customers with switchable transponders should mount both the new sticker and the switchable transponder on the interior windshield; instruction will be provided with the sticker. The toll systems will always use the transponder that provides the greater discount when charging a toll.
• The 91 Express Lanes will accept the old switchable and non-switchable transponders, and the new sticker transponders. A switchable transponder is not required on the 91 Express Lanes.

For questions about the new transponders or any other account information, please call the 91 Express Lanes Customer Service Center at 800-600-9191.