How do you get your travel information? Whether you’re checking traffic before heading out, planning a transit trip, or looking for rideshare or vanpool options, SoCal 511 is designed to help travelers across southern California plan for a smoother trip.

Travelers are now invited to help guide the next evolution of SoCal 511.

To ensure SoCal 511 continues to meet the needs of today’s travelers, Los Angeles County Service Authority for Freeway Emergencies (LA SAFE) and its regional partners, including RCTC, are seeking input from the traveling public through an online customer survey. The purpose of the survey is to better understand how people currently use SoCal 511, what information they find most valuable, and where improvements can be made.

Whether you use SoCal 511 regularly or have only accessed it a few times, your feedback will help inform future enhancements to SoCal 511, including how information is presented, which features are most useful, and how effectively the system communicates travel updates. As travel patterns, technology, and user expectations evolve, this input will play an important role in guiding updates that improve the overall user experience.

This regional service is provided through a partnership between the Riverside County Transportation Commission, San Bernardino County Transportation Authority, Orange County Transportation Authority, Ventura County Transportation Commission, and Los Angeles County Metropolitan Transit Authority.

Visit SoCal511Survey.com to take the survey and share your feedback.

The Commission took a bold step toward modernizing how motorists receive help on Riverside County roads by approving a contract with ICF Resources, LLC to conduct a comprehensive study on designing a next-generation Motorist Assistance Program (MAP) that reflects today’s technology and continues to meet the needs of the traveling public, especially following the recent sunset of the county’s call box system.

Before the widespread use of cell phones, call boxes were a lifeline for stranded drivers. Introduced in the 1990s, these roadside devices allowed motorists to request emergency help along highways and major corridors. But as cell phone coverage expanded and call box maintenance challenges mounted, RCTC and transportation agencies across California began phasing out the system. Over the past year, the remaining call boxes in Riverside County were removed.

Recognizing that motorists continue to face roadside emergencies despite the decline of call boxes usage, RCTC is exploring innovative ways to support motorists in need of assistance. The study will be the first-of-its-kind in California and will assess Riverside County’s current Motorist Assistance Program and identify modern alternatives that can fill the gap left by call boxes. The study will analyze various data points, including California Highway Patrol incident data, traffic volumes, and cellular coverage, to pinpoint areas where motorists may lack reliable service. The study will explore mobile-based solutions such as a 511 “call box” app feature, better cellular connectivity in low-coverage corridors, and the use of apps like Waze for real-time incident detection. Additionally, the study will evaluate the Freeway Service Patrol (FSP) to optimize service within current funding levels and anticipate future growth needs.

ICF is comprised of specialists in data analytics, emerging mobility technologies, and equity-focused planning. RCTC will coordinate with state and regional partners, including Caltrans, CHP, and local first responders, to ensure the new system leverages cutting-edge technology while remaining responsive to the needs of the community, partners, and stakeholders.

Summer is winding down and many of us are gearing up for one last adventure on the open road. Whether you’re planning a long road trip or just commuting locally, a little preparation goes a long way to ensure a safe, smooth ride. Here are some essential tips from RCTC to help you travel smart this season.

Before you set out, it’s critical to inspect your vehicle. Check your tires, brakes, fluids, and lights to ensure everything is in good working order. It’s a good idea to stock your car with some key emergency items like a spare tire/sealant, first-aid kit, flashlight, and jumper cables. Also, don’t forget to pack water, snacks, a phone charger, and any emergency supplies you might need.

Planning your route ahead of time can help you save time and avoid unnecessary frustration. Use resources like SoCal511.org or dial 511 for live traffic reports and transit planning assistance in southern California. This free service is an excellent resource for identifying rest stops and planning alternative routes when needed.

Despite all the best preparations, breakdowns can still occur. If you find yourself stranded on one of Riverside County’s many freeways, the Freeway Service Patrol (FSP) is available to help. These specially marked yellow and white tow trucks have the FSP logo. They cover key highways like the SR-91, I-15, SR-60, and I-215, and their drivers can assist with services like jump-starting your battery or providing a gallon of gas — at no cost to you.

If you experience a breakdown, remember to move your vehicle to the shoulder and stay inside with your seat belt fastened. FSP patrols operate mainly during peak commute times. If you need immediate assistance, don’t hesitate to call 911 — especially if you are in a dangerous situation.

For non-emergencies, you can reach out to CHP Dispatch or your roadside assistance provider, or even a friend or family member for help.

As you travel along Riverside and San Bernardino County highways, you might notice all the roadside call boxes have been removed. With most drivers now using mobile phones to contact roadside assistance directly, call box usage has declined significantly in recent years. As a result, regional transportation agencies have begun phasing out the call box system in favor of more modern methods of assisting motorists. It’s important to keep this in mind when traveling throughout the Inland Empire.

Smart driving doesn’t just happen — it starts with small habits. A quick safety check and being prepared for the unexpected can turn any trip into a wonderful adventure. Enjoy your summer travels and stay safe out there!

Traffic, transit, and travel information can sometimes be challenging to find. Between traffic radio reports, transit schedules, and online tools, finding comprehensive travel information can be a daunting task. In an effort to make this process a little easier, Riverside County Transportation Commission, San Bernardino County Transportation Authority, Orange County Transportation Authority, Ventura County Transportation Commission, and LA Metro have banded together to provide you travel information with live traffic reports, transit information, and other commuter services information.

SoCal 511 recently launched the new SoCal 511 mobile application on the Apple App Store and Google Play. The beta version of the app launched on August 15 offering users an opportunity to provide feedback on this new tool.

The SoCal 511 mobile app serves as a one-stop-shop for travel information to help offset traffic. Through the app, users are able to:

• Access real-time traffic information and turn-by-turn navigation with travel time
• Receive notifications about road closures and/or major traffic events while driving
• Explore information to plan for various transit options and/or vanpools available
• Monitor real-time departure and arrival times, and much more

The recently released Just Drive feature allows users to receive updates on traffic events hands-free without having to take your eyes off the road. Just Drive announces traffic events within two miles of the driver’s active location.

Help improve the app by providing feedback on the user experience directly in the app. To access the feedback submission, open the settings menu, click on the feedback option, and submit your comments.

Download the app today! The beta version of SoCal 511 will be available for 60 days after launch–don’t miss out on the opportunity to submit your input.